Shipping policy

Shipping Policy

Processing Time

  • All orders are processed within 1-5 business days.

  • Orders are not processed or shipped on weekends or holidays.

  • If we experience a high volume of orders, or any circumstances happen, processing may be slightly delayed. We will notify you if this occurs.

Shipping Time & Delivery

Shipping times vary by location. Estimated delivery times are as follows:

  • United States & Canada: 14-34 business days

  • Europe: 14-30 business days

  • Australia & New Zealand: 14-36 business days

  • Middle East: 10-25 business days

  • Other Countries: 14-36 business days

Please note that delivery times may vary due to customs clearance, local postal delays, or unforeseen circumstances.

Shipping Rates

  • Shipping costs are calculated at checkout based on your location and order weight.

  • Some locations may qualify for free shipping on orders over a certain amount.

International Shipping & Customs

  • We ship worldwide! However, international shipments may be subject to customs fees, duties, or taxes imposed by your country.

  • Customers are responsible for any additional charges related to customs clearance.

Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email.

  • Please allow a few days for tracking updates to appear.

Lost or Delayed Packages

  • If your package is delayed beyond the estimated time, please contact us, and we’ll assist in tracking it down.

  • We are not responsible for shipping delays caused by customs, postal services, or unforeseen events (e.g., weather, strikes).

Returns & Refunds

For details on returns, please check our Return Policy. If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos, and we will assist you.

Need Help?

If you have any questions about shipping, feel free to contact us at holyland.craftshop@gmail.com or through our Contact Us page.